Clear guidance. Positive strategies. More control.
We help participants understand their plans, connect with suitable services and build the confidence to manage supports more independently. Specialist behaviour support is tailored around the person, their environment and their goals.
Support Connection
Support Connection helps participants understand their funded supports and connect with providers, community services and broader systems that align with their goals. It aims to strengthen the participant's ability to maintain support relationships, resolve service-delivery issues and take part more independently in NDIS processes.
Support Coordination
Support Coordination is capacity-building support for eligible participants. A coordinator works with you to understand and use your plan, organise supports, and build your ability to manage services over time.
- Assessing needs, priorities and available options
- Explaining budgets, service agreements and plan flexibility
- Connecting you with relevant providers and community resources
- Helping implement the plan
- Monitoring progress and service effectiveness
- Building skills and confidence for future plan management
- Helping prepare progress information for plan reassessment
- Addressing service-delivery obstacles and connecting you with advocacy resources where required
Stronger understanding of your plan, greater choice and control, better use of funding, more coordinated relationships, increased skills and independence, and clearer progress towards goals.
Three Levels of Coordination
- Level 1 — Support Connection: understand the plan and connect with providers.
- Level 2 — Coordination of Supports: coordinate different supports and build skills.
- Level 3 — Specialist Support Coordination: higher-level assistance for complex situations.
What a Support Coordinator Does Not Generally Do
- Decide whether an NDIS plan is adequate
- Make unscheduled plan-review decisions on behalf of the NDIA
- Act as the participant's regular transport provider
- Perform plan-management or payment-administration duties
- Manage ordinary staff rostering for service providers
- Replace an independent advocate
- Deliver personal care, therapy or other direct disability supports except in limited, appropriate circumstances
Positive Behaviour Support
NDIS Positive Behaviour Support is a person-centred, evidence-informed approach to understanding behaviours of concern, improving quality of life and creating positive, sustainable change.
- Understanding the person's needs, communication and environment
- Promoting positive behaviour and well-being
- Developing an individualised behaviour support plan
- Building skills, confidence and resilience
- Creating safer, more supportive environments
- Working collaboratively with participants, families and professionals
- Reviewing strategies as needs and circumstances change
We centre the participant's dignity, goals and quality of life. Strategies are tailored rather than generic, and collaboration keeps support consistent across important settings and relationships.
Common questions
Who can receive support coordination?
Participants whose NDIS plans include funding for support coordination may use this service. It is not automatically included in every plan.
Can I choose or change my support coordinator?
Yes. Participants have choice and control over the coordinator they work with. Changing providers may require following the notice period in the service agreement.
Does a support coordinator provide direct personal care or therapy?
Generally, no. Their main role is to build capacity and coordinate access to suitable services, not replace the providers who deliver those services.
How is support coordination funded?
Funding depends on whether the NDIS considers the support reasonable and necessary for the individual participant.
How quickly should a coordinator contact me?
Timeframes should be agreed during referral and onboarding. The coordinator should communicate promptly, explain their role and arrange an initial meeting as soon as practical.
Make your plan easier to understand and use.
Talk with us about coordination, complex support needs or Positive Behaviour Support.