Privacy Notice
Jonquilla Home & Community Care respects your privacy. This notice explains, at a high level, how information submitted through this website is handled.
Information we may collect
When you contact us or submit an enquiry, we may collect information such as your name, contact details, location, preferred contact method, the services you are interested in and any information you choose to include in your message.
How we use it
We use website enquiry information to respond to you, understand the support you are seeking, manage follow-up communication and improve our services. We do not ask you to submit detailed medical records or sensitive plan documents through the general website enquiry form.
Storage and access
Website submissions are stored in systems used to manage enquiries. Access should be limited to authorised people who need the information to respond or administer the website.
Sharing
We do not sell enquiry information. Information may be handled by trusted technology providers that support website hosting, data storage and email delivery, subject to their applicable terms and privacy protections. We may also disclose information where required by law.
Your choices
You may contact us to ask about the personal information we hold through the website or request a correction where appropriate.
Emergency and sensitive information
Do not use the website enquiry form for emergencies. Call 000 in an emergency. Avoid including unnecessary medical records, identity documents, NDIS portal credentials or financial information in the general enquiry form.